Terms & Conditions
1. These terms and
conditions shall apply to all transactions conducted via the University
College London Shop website. Please read them carefully before placing your
order and print a copy for future reference. Please note that in these terms
and conditions “you”, “your”, “yours” and “yourself” are references to any
person ordering goods from the website, and “we”, “our” and “ours” are
references to University College London.
2. Please also
read our
Privacy Policy
which explains how we use personal data provided about you. A copy of the
Privacy Policy can be found
here.
3. We may change
these terms and conditions from time to time without notice. Any changes
will apply to subsequent orders.
4. To place an
order for any goods you should follow the procedures set out on the order
page of the website, and it is your responsibility to ensure that all
details of any order are complete and accurate.
5. Each order
shall be an offer by you to purchase goods subject to these terms and
conditions. We will not be bound to supply any goods ordered until we have
notified you of our acceptance of an order. We are entitled to reject any
order and will notify you of any such rejection.
6. Goods will
normally be delivered within 30 days of us accepting your order to addresses
within the European Union, or within 60 days to addresses outside the
European Union. We will contact you by email if delivery is likely to be
delayed beyond these periods, giving you the option to cancel your order.
7. Postage and
packing shall be charged in addition to the price of the goods themselves
and will vary according to the delivery address, weight and size of the
goods ordered, and the method of postage preferred. More information on the
postage and packaging options may be found on the website.
8. Full payment
for any goods ordered must be made by credit or debit card in advance of
delivery. All prices are in UK pounds sterling. We accept payment from the
following cards:-
9. We will reserve
payment from your card at the time we receive your order. Payment is only
taken from your card after we have checked your card details and stock
availability, compiled your order and scheduled it for delivery. The
conversion of your currency to UK sterling may be subject to exchange rate
fluctuations.
10. All goods are
advertised for sale subject to availability. In the event of us being unable
to supply the goods ordered, we will inform you as soon as possible. Where
goods are unavailable for any reason, we may propose to provide you with
substitute goods of equivalent quality and price. Should any goods ordered
not be available or any substitute goods not be to your reasonable
satisfaction, we ask that you return the goods to us at your expense. If you
have already paid for the substituted goods or any goods that are not
available (for example, where you have paid by personal cheque), a full
refund of the purchase price will be given.
11. Sometimes
product specifications from the manufacturer may change. In this event, we
will do our best to provide a substitute of the same or better
specifications at the same price. If you do not wish to accept this
substitution, you may return it to us at our expense for a full refund of
the purchase price.
12. All sizes and
measurements shown on the website are approximate.
13. We try to
ensure that the prices indicated on the website are up to date and accurate.
However, we accept no liability for any errors and omissions and the final
price of goods is the price in force at the time of us accepting your order.
If a product has been listed at a lower price by mistake and you have
ordered that product, we will inform you as soon as possible and give you
the option to either reconfirm your order at the correct price or to cancel
it. If we are unable to contact you we will treat the order as cancelled. If
you cancel and have already paid for the goods, a full refund will be
issued.
14. All goods
dispatched by us must be signed for upon delivery. In the absence of a
signature, you may be required to collect the goods from us at your own
expense.
15. All goods are
delivered with an unconditional 7 day money back guarantee in accordance
with your rights under the Consumer Protection (Distance Selling)
Regulations 2000. In order to return goods under your money back guarantee,
you must email us at
sales@uclshop.ucl.ac.uk
or write to us within 7 working days of delivery of the goods, and you must
arrange for and pay the cost of returning the goods to us. We will refund
the sums paid for the goods delivered to you as soon as possible, but in any
event within 30 days of you giving notice to us of your intention to return
the goods. If so requested, we may collect the goods being returned but the
cost of collection will be charged to you and may be deducted from any
refund given.
16. If goods are
found to be faulty or damaged upon delivery or not of satisfactory quality,
please contact the University College London shop within seven working days
of receipt of the goods. We will, at our option, deliver replacement goods
or refund the price paid.
17. All goods
which you intend to return must be kept in good condition whilst in your
possession.
18. While we will
take all appropriate technical and organisational measures to keep your
personal and financial details secure, unless we are found to have been
negligent we do not accept liability for any losses due to the unauthorised
access by any person of any information provided to us by you.
19. We accept no
liability for any loss or corruption of data held on your computer, or for
any other loss or damage of any kind that occurs to your computer as a
result of you accessing our website.
20. This agreement
shall be governed by the law of England and Wales. The parties submit to the
non-exclusive jurisdiction of the English courts for the resolution of all
disputes arising out of or in connection with this agreement.
21. Goods supplied
from the University College London Shop website are supplied by:
University College
London
UCL Shop
Gower Street
London
WC1E 6BT
VAT Number: 240561784
22. In the event
of any complaint arising from your use of the website please contact us at
this address.
23. These terms and
conditions shall constitute the entire agreement between the parties. No
variation of these terms and conditions shall be valid unless it is in
writing and signed by the parties.